Interview With Wildlife & Pest Specialist Don Brody
On The Fly Pest Solutions
5 Church Ln Unit 102, Pikesville, MD 21208
What area were you raised and grow up?
I was born in Baltimore City, Maryland and I was raised in Pikesville, MD.
As a child did you do anything that helped or applies to your trade? If not, what can you inform readers about yourself as a kid?
I grew up with my father, who ran a pest removal service. Seeing and helping my dad with his service definitely influenced my interest in the market.
What are your favorite leisure activities and activities? Do you have any accomplishments or notable distinctions in any of these activities?
My favorite leisure activities and activities consist of fishing, kayaking, and spending quality time with my family.
Family information and activity participation (partner, kids, little league coach etc.). Possibly how they assist with the service.
I share 4 fantastic daughters with my lovely spouse, Tova. Tova was important in the starting of On the Fly Pest Removal Solutions. She worked in the office, answering phones and interacting with clients for the very first 2 years of operation. She now works as a midwife, but continues to work as a bookkeeper for On the Fly Pest Removal .
Do you have any animals?
No. My better half and children like to promote and re-home stray cats. You can often discover a friendly feline in our house, however we do not have any animals of our own.
Business Vision & Philosophy (build empathy with your client) What are your objectives with the business, why do you take pleasure in doing what you do, maybe a story of your sacrifice & simple starts that have actually brought your company to where it is now.
I started On the Fly Pest Removal with an enthusiasm for serving others, and the belief that people are much more than a dollar figure. I wished to develop a trustworthy business that could supply clients with safe and sustainable solutions. It was important to me that On the Fly Wildlife Control Solutions could help customers to deal with the source of their pest and rodent concerns, rather than the signs.
I began the company as a home-based business in ‘14. My partner worked as On the Fly Wildlife Removal Solutions’s very first Customer Service Representative. I was the only technician, and I had one 1989 Dodge D150. Since, the company has grown significantly. On the Fly Wildlife Removal now has a fleet of 10 trucks and utilizes a dynamic group of devoted full-time staff members. We have a group of 4 Pest extermination service technicians, 4 Wildlife removal operators, and 3 administrative workplace personnel. Our objective is to offer our employee with sustainable career chances that enable space for growth and development.
Our investment in our consumers and employees has assisted On the Fly Pest Removal to end up being a top-rated service with entities like the Better Business Bureau, Angie’s List, and Google.
What life difficulty have you dealt with that has specified who you are?
I matured with 13 brother or sisters in a low income, single-parent household in Baltimore, MD. My family faced several difficulties that came along with raising a big household with very little resources. Those experiences taught me the worth of effort and durability.
Tell me about a time when you have actually dealt with something challenging on the task and what you did to overcome it. (If no instances, tell me about your preferred task carried out in the previous or both!).
In the early phases of the company, On the Fly Pest Removal Solutions was hired to deal with numerous structures along a 170-acre plot of land. The old nature of the structures made the rodents extremely challenging to removal. The company had actually not yet employed extra pest technicians, so I dealt with the property on my own.
Business Timeline (beginning, partnerships, location modifications, addition of technicians, expansion and so on).
On the Fly Pest Removal started as a home-based business in the late summer of 2014. My other half and I addressed phones and scheduled customers while I worked as the business’s only field professional. At the time, most of our ad happened through word-of-mouth, however we had also established partnerships with local advertisers as we as lead generators like Angie’s List and Home Advisor. In the summer of 2015, On the Fly Pest Control Solutions hired its first seasonal Customer Service Representative. By the end of that year, that Customer Service Representative was employed as the company’s very first full-time staff member. By the end of 2016, the company had employed a second full-time pest extermination specialist and another full-time office personnel. The company continued to grow and broaden through the summertime of 2018 when the organization transitioned from an office to our present head office at 5 Church Lane in Pikesville, Maryland
When did you get involved in the market and what is the story of how you started doing this professionally.
My dad’s pest control service truly catapulted me into the industry. By the time I decided to begin my own pest control service, I had actually grown more interested in learning how to practice pest removal in a much safer, more efficient way.
What makes you an expert in your discipline (certifications, training, industry associations, awards, associations, licensing, degrees and so on).
I am permitted through the MD Dept. of Agriculture in structural pest extermination, termite pest removal, rodent control, and public health and mosquito extermination. I also hold a Wildlife Damage extermination License through the MD Department of Natural Resources.